• Doctor's prescription and Valid ID Proof needed to avail the home collection facility.
  • Order ID will only be generated once payment is received.
  • No payment will be accepted in Cash / Cheque or in Machine (PoS) due to threat of surface contamination.
  • Ambulance collection facility can also be provided, subject to availability of the same in your area.
  • Same day collection is possible if order is booked by or before 4.00 PM.
  • TAT of report is 24 to 48 hours.
  • Reports of positive patients will be shared with Government officials and not with the patients directly as per the given guidelines.
  • Refund will not be possible incase appointment is cancelled after technician is allotted or reached at the customer's premises.
  • Patients have to ensure that the technicians are allowed to enter into their societies, localities due to lockdown and all necessary permission is taken.
  • Technicians who will be visiting for collection will be wearing personal protection equipment (PPE) and will follow all safety guidelines, patients are requested to co-operate on the same.
  • Thyrocare reserves the rights to cancel / reschedule the appointment as per the availability of the technicians and kits post payment and appointment confirmation.